Refund & Return Policy
Last Updated: [July 20, 2025]
At Wasatch Prints, we take pride in delivering high-quality custom products. Because most of our items are made-to-order, we have specific policies in place to ensure fairness and clarity.
1. All Sales Are Final on Custom Products
Due to the personalized nature of our products, we do not accept returns, exchanges, or cancellations once an order is in production.
Please double-check all designs, spelling, sizes, and file uploads before final approval. Once a job has been approved and sent to print, we cannot make changes or offer refunds for customer errors.
2. Damaged or Defective Items
If your order arrives damaged, misprinted, or contains defects, we’ll make it right.
To request a replacement:
Contact us within 7 days of delivery
Include photos of the issue and a description
Send to support@wasatchprints.com
If the error is on our end, we will offer:
A reprint
Or a refund (at our discretion)
4. Return Address
Do not return any products without contacting us first. Unauthorized returns may be refused.
If a return is approved, we’ll provide the correct return address and instructions.
5. Refund Processing Time
If a refund is approved:
It will be issued to your original payment method
Please allow 5–10 business days for processing
6. Need Help?
If you have any questions or concerns about your order, we’re happy to help:
Wasatch Prints
support@wasatchprints.com
325 W 1700 S Suite 4, Clearfield, UT 84015