🔁 Refund & Return Policy

Last Updated: [July 20, 2025]

At Wasatch Prints, we take pride in delivering high-quality custom products. Because most of our items are made-to-order, we have specific policies in place to ensure fairness and clarity.

1. ❌ All Sales Are Final on Custom Products

Due to the personalized nature of our products, we do not accept returns, exchanges, or cancellations once an order is in production.

Please double-check all designs, spelling, sizes, and file uploads before final approval. Once a job has been approved and sent to print, we cannot make changes or offer refunds for customer errors.

2. 🛠️ Damaged or Defective Items

If your order arrives damaged, misprinted, or contains defects, we’ll make it right.

To request a replacement:

If the error is on our end, we will offer:

  • A reprint

  • Or a refund (at our discretion)

3. 🚚 Shipping Issues

We are not responsible for:

  • Delays caused by shipping carriers

  • Packages lost due to incorrect address provided at checkout

  • Weather or force majeure events

Please ensure your shipping address is accurate before submitting your order.

4. 📦 Return Address

Do not return any products without contacting us first. Unauthorized returns may be refused.

If a return is approved, we’ll provide the correct return address and instructions.

5. 🧾 Refund Processing Time

If a refund is approved:

  • It will be issued to your original payment method

  • Please allow 5–10 business days for processing

6. ❓ Need Help?

If you have any questions or concerns about your order, we’re happy to help:

Wasatch Prints
📧 support@wasatchprints.com
📍 325 W 1700 S Suite 4, Clearfield, UT 84015