🚚 Shipping & Delivery Policy

Last Updated: [July 20, 2025]

At Wasatch Prints, we strive to deliver your custom products safely, quickly, and conveniently. This Shipping Policy outlines processing times, delivery options, and your responsibilities as a customer.

1. 🕒 Processing Times

All of our products are made-to-order. Typical turnaround times are:

  • Standard Orders: 3–7 business days

  • Bulk or Specialty Orders: May take longer; we’ll notify you if so

Processing begins after artwork is approved and payment is received.

2. 📦 Shipping Methods

We ship via UPS, USPS, and FedEx, depending on product size and location.

  • Shipping speed is selected at checkout (e.g., Ground, 2-Day, Overnight)

  • Tracking information will be sent via email once shipped

3. 💨 Rush Order Fee

Need it faster? Rush processing may be available depending on our production queue.

  • Rush Fee: Starting at $25

  • Must be approved in advance — please contact us before placing a rush order

4. 🏬 Local Pickup (Free)

We offer free local pickup from our print shop:

Pickup Location:
Wasatch Prints
📍 325 W 1700 S Suite 4, Clearfield, UT 84015

  • You’ll receive an email or phone call when your order is ready

  • Pickup hours are Monday–Friday, 9:00 AM to 5:00 PM

5. 📍 Shipping Rates & Address Accuracy

Shipping costs are calculated at checkout based on weight, dimensions, and location.

Please verify your shipping address. We are not responsible for delays or losses due to incorrect addresses.

6. 📬 Delivery Issues

We are not liable for delays caused by:

  • Shipping carriers

  • Weather or natural disasters

  • Incorrect addresses

Once a package leaves our facility, risk of loss transfers to the customer.

If your package is marked as delivered but is missing, please contact the carrier directly.

7. 🛠️ Damaged Items

If your order arrives damaged, contact us within 7 days of delivery. Include:

  • Photos of the damage

  • Your order number

  • A description of the issue

We’ll evaluate and offer a replacement or refund if appropriate.

8. 📞 Questions?

We’re happy to help:

Wasatch Prints
📧 support@wasatchprints.com
📍 325 W 1700 S Suite 4, Clearfield, UT 84015
📞 (801) 719-7453